Key results in advancing our strategy

1

Achieve net-zero operations by 2030

Hydro Ottawa Group aspires not only to achieve net-zero operations, but to become the first municipally-owned energy provider in Canada to reach this milestone. Throughout 2025, we pushed forward on our action plan, focusing on high-impact areas for minimizing our emissions.

  • Advanced construction of the Piperville Municipal Transformer Station, our first substation project employing low-carbon techniques and principles, and incorporated lessons learned into two additional major substation projects.
  • Procured additional hybrid and electric vehicles (EVs) for our work crews, bringing our total fleet electrification percentage to 21 per cent.
  • Paid $114.9 million for goods and services from suppliers within a 100 km radius of the National Capital Region.
  • Augmented our sulfur hexafluoride (SF6) management practices.

2

Become the partner of first choice for signature green energy and carbon reduction projects in our community

As the go-to partner for innovative energy solutions, we are bringing our customers’ ambitions to life at every stage of their decarbonization journey.

  • Advanced the installation of charging infrastructure and the development of a new substation providing dedicated electrical capacity in support of the City of Ottawa’s Zero-Emission Bus project.
  • Helped key partners like the City of Ottawa, Ottawa International Airport Authority, Ottawa Community Housing and local school boards to reduce their energy consumption and carbon emissions, through collaboration on net-zero and green energy opportunities.
  • Provided support and expertise for businesses and institutions requiring electrical service upgrades to help shift more of their energy use from fossil fuels to electricity.

3

Accelerate digital transformation to enable sustainable business practices

Hydro Ottawa Group is continuously adapting to meet the needs of customers and employees by embedding advanced solutions into our operations, and transitioning more tools of our trade to digital and web-based platforms.

  • Implemented AI platforms and tools to enhance automation and productivity.
  • Strengthened cybersecurity protections for mission-critical technology systems.
  • Launched an online portal for large commercial customers, equipping them with critical insights to support management of energy costs and consumption.
  • Achieved key project milestones in foundational grid modernization initiatives.

4

Leverage and promote distributed energy resources

Customers are looking for new ways to participate in the electricity system, especially through distributed energy resources (DERs) such as solar generation, storage and demand response. With every passing year, Hydro Ottawa Group is further entrenching DERs into our system planning and operations toolkit, and finding new ways of unlocking their value for customers.

  • Supported local building owners through our Ottawa Retrofit Accelerator program, with funding for approximately 100 studies examining opportunities for lower energy costs and reduced emissions.
  • Secured $6 million in federal funding for GridFlex, a project which will integrate and deploy AI-enhanced predictive analytics to optimize grid operations in constrained areas of our network.
  • Supported a 33 per cent year-over-year increase in the number of residential customers generating their own electricity using rooftop solar panels.

5

Continue to grow and diversify our revenue sources

2025 marked a year of strong financial performance results, with core business lines achieving favourable topline metrics across the board. These financial achievements were a result of strategic investments and capitalizing on growth opportunities.

  • Achieved consolidated revenue of $396.6 million.
  • Generated $35.4 million in net income.
  • Demonstrated our commitment to sustainable financing by issuing a $425 million 10-year Green Bond, with proceeds earmarked for infrastructure investments and other initiatives with environmental benefits.

6

Grow our social license to operate

As a committed community member, Hydro Ottawa Group embraces the responsibility to maintain credibility with our customers and stakeholders. Over the past year, we sought to build greater trust through a range of community engagement and support initiatives.

  • Raised $163,000 for The Royal Ottawa Prompt Care Clinic and $152,000 for the United Way through our annual employee charitable fundraising activities.
  • Contributed $129,000 through our Community Investment Program to local organizations supporting vulnerable groups and seeking to build stronger and healthier communities.
  • Dispersed $532,000 through the Low-Income Energy Assistance program to support customers in need.
  • Maintained leadership in gender diversity at the Board level, with women comprising 42 per cent of our Board Directors.
  • Received numerous awards for performance excellence.

7

Ensure organizational capacity, culture and leadership to deliver in a post-pandemic environment

In order to deliver the highest quality services to our customers and remain a top employer, we strive to foster a safe, healthy work environment and a skilled, diverse workforce. In 2025, we maintained safety as our top priority and continued investing in our people.

  • Provided an average of 23 hours of safe work practices training for all employees and 64 hours for trades employees.
  • Achieved milestone of 1.5 million hours of work completed without a lost time injury.
  • Retained best-in-class certifications for our Occupational Health, Safety and Environment Management System to international standards.
  • Continued to renew our workforce through apprentice and journeyperson hiring, and talent management programs.
  • Strengthened our Business Continuity Management program and refreshed our emergency response plans.

8

Continue to provide best-in-class customer service

In step with our dedication to delivering exceptional value, we made historic investments in our grid and further elevated the customer experience over the course of last year.

  • Submitted our 2026-2030 distribution rate application to the Ontario Energy Board, seeking stable funding for critical investments to meet customer expectations and support economic growth.
  • Delivered the largest distribution capital program in our history, investing over $185 million in expanding the grid and maintaining reliability.
  • Connected over 4,500 new customers to the grid.
  • Achieved 94 per cent customer satisfaction rating.
  • Maintained one of the highest e-billing rates amongst Ontario electricity distributors (83 per cent of customers).

Learn more about Hydro Ottawa Group’s numerous initiatives and accomplishments in 2025.

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